San Raffaele Hospital conducts research study to design logistical blueprint of drone service for hospital urgent pharmaceutical transport
Nathy Ercol

14 April 2022

FF2020 News

Recently, our consortium partners, San Raffaele Hospital in Milan and EuroUSC Italia, alongside University Giustino Fortunato in Benevento, published the research paper 'Design of a Service for Hospital Internal Transport of Urgent Pharmaceuticals via Drones' in the peer-reviewed and open-access journal Drones. The document details the results of a research and design study conducted at San Raffaele Hospital. The purpose was to design a state-of-the-art drone service for hospital urgent pharmaceutical distribution that meets users' needs and safety requirements while remaining compliant with rules and regulations on drones and Urban Air Mobility (UAM).

Approach and process

The research team adopted a co-creation methodology consisting of activities involving multiple stakeholders and users to design the service. The research was conducted 'to understand the context and the stakeholders involved in the drug internal distribution process in a hospital and with the use of drones'. This information allowed the research team to create a detailed overview of the current drug internal distribution process – the As Is scenario. Stakeholder mapping was also necessary to complete this scenario, enabling the identification and classification of stakeholder impact on the system.

Besides the As Is scenario, an Aspirational one was also created. In this scenario, defined with a service blueprint, San Raffaele Hospital relies on a drone delivery service that can either be run by an external commercial drone operator or by the hospital as part of its internal assets.

In the designed Aspirational scenario, regulatory challenges were identified: the risk of multiple drone operators carrying out flights in hospital airspace simultaneously can be mitigated in the future by Unmanned Aircraft System Traffic Management (UTM) services (called ‘U-space’ services in Europe). This data also makes it possible 'to study the feasibility of this kind of service on a larger scale'. To support all the operations involved in the drone delivery service, a digital infrastructure, such as the one Flying Forward 2020 (FF2020) is developing, and a drone digital ecosystem are required.


The study showed that, in European countries, the drone flights described in the Aspirational scenario would not be allowed in the 'open' category (low-risk drone flights) because of the transport of medical material in highly populated areas. Drone operators who fly drones in the 'specific' category (riskier drone flights) need to be authorised by the Civil Aviation Authority (CAA). This operation requires a risk analysis that can be carried out with the Specific Operations Risk Assessment (SORA) methodology, as recommended by Acceptable Means of Compliance (AMC) 1 of EASA to art. 11 of Regulation 2019/947.

The paper also highlights how a large size hospital can benefit from a drone delivery service that 'reduces the burden of logistic flows on foot', often carried out by the clinical staff for urgent deliveries. The expected impact is to increase hospital efficiency, which is associated with better healthcare outcomes. Additionally, the research revealed the 'substantial technological and regulatory challenges that need to be addressed before it comes into reality'.

The study concludes that the designed drone service can be made a reality by having a UAM ecosystem that involves the exchange of information through a set of ‘digital platforms managed by different actors’ (both aviation and non-aviation actors), and requires U-space services to coordinate drone flights in the same airspace by different operators.

Download the research study here.

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